Refund policy
PLEASE NOTE: All of the packages are sent through standard postal shipping from Poland. If you don't get your package after 30 days, please contact us immediately. There is a slight chance your package can be lost. It's very rare, but it can happen, esp. if there were any mistakes in the address. If so, don't hesitate to contact us at papatu.studio@gmail.com We will do everything to help you. Thank you for supporting us <3!
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return, no questions asked.
To be eligible for a return, your item must be in the same condition that you received it.
To start a return, you can contact us at papatu.studio@gmail.com. Please note that returns will need to be sent to the address location based in Poland:
PPT Aleksandra Pawlak
ul. Stelmachów 58G/7
31-341 Kraków
You have to provide return shipping costs.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at papatu.studio@gmail.com.
We will respond to you in up to 3 working days.
Damages and issues - warranty - complaints
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If there is a part of your order missing/damaged or has any quality issues, you will be sent the remaining items immadiately, or we will give you a refund - depending which option you prefer. You do not need to return damaged items.
To fill a complaint you have 2 years from the moment of receiving a package.
Contact us at papatu.studio@gmail.com
We will respond to and resolve your issue in 14 working days.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom, original or commissioned art. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Contact us for further details: papatu.studio@gmail.com
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded (excl. shipping fee) on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at papatu.studio@gmail.com.